FAQs (frequently asked questions)
GEZE Service has collected some frequently asked questions for you, to help you as you look for answers about our door, window or safety solutions.
Important FAQs for your projects
Troubleshooting manuals
FAQs
Do you have a problem with your product? The solution is often closer than you think. Look at our troubleshooting manuals to identify a solution.
TROUBLESHOOTING MANUAL FOR AUTOMATIC SWING DOORS (PDF | 1.04 MB)
TROUBLESHOOTING MANUAL FOR AUTOMATIC SLIDING DOORS (PDF | 1.26 MB)
Procurement FAQs
Our frequently asked questions (FAQ) provide answers to questions commonly asked of our Procurement Department.
When is a stock-take performed, and what does it mean for suppliers?
GEZE GmbH completes an annual stock-take at its year-end on 30 June each year. No deliveries are accepted on this date. Calendar-related or operational reasons may mean that we perform this stock-take before or after this date. Suppliers with an external warehouse must record and report their stock of GEZE products.
What requirements have to be met to ensure readiness for series production?
The supplier’s readiness for production is evidenced by means of the initial samples, and documented in the initial sample test report and material test certificate. GEZE GmbH and the supplier sign a quality assurance agreement as confirmation of production readiness. This quality assurance agreement covers samples, series production, audits, documentation, additional applicable documentation, environmental protection and occupational health and safety, a process sequence for QA delivery terms, container labelling, and information provided by the supplier.
In what format can data be transferred to and from GEZE GmbH?
The standard format for files available from GEZE GmbH is dxf; in the future, however, files will also be available in dwg format.
At what times can GEZE Romania receive deliveries?
Products can be delivered from Monday to Friday from 9.00 am to 4.00 pm. Deliveries outside these hours are permitted only in exceptional cases and by arrangement.
When can installers complete their work if they need to?
Installers can complete service or repair work every day between 8.00 am and 6.00 pm. Services outside of these hours can be provided up to 11.00 pm only in exceptional cases and by arrangement.
How should packaging be identified?
Each packaging unit delivered must be marked with the supplier's name, ID number, drawing number and change version, or this identification must be included with goods.
What do inspections of visible product surfaces entail for GEZE GmbH?
The decorative surface must not display any visible damage from a defined distance. The decorative surface is clearly defined on the drawing and established using a limit sample.
